Refund Policy

FastTender subscriptions are non-refundable. Payments for a billing period - monthly or yearly - are not refunded once the period has started, including for partial or unused time.

We keep this policy simple and fair by letting you evaluate FastTender before you pay, and by letting you cancel at any time to stop the next charge.

You can cancel at any time from your account settings. When you cancel, your plan remains active until the end of the current paid period and then does not renew.

You keep full access to your paid features through the end of the period you've already paid for. There's nothing else you need to do.

Our order process and payments are handled by our reseller, Paddle.com Market Limited ("Paddle"), which is the merchant of record for all FastTender orders. "Paddle" will appear on your card or bank statement.

Paddle collects payment, issues your invoices and receipts, handles any applicable sales tax at checkout, and provides buyer support. You can view your orders and invoices and contact Paddle at paddle.net.

FastTender's free plan lets you browse opportunities and use core tools at no cost, with no payment details required - so you can evaluate the platform before paying anything.

Where a free trial of a paid plan is offered, no charge is made until the trial ends. You can cancel before the trial ends to avoid being charged.

Because you can start free and cancel any time before renewal, we don't offer pro-rated refunds for partial periods. We encourage you to use the free plan and any available trial to confirm FastTender is right for you before subscribing.

Nothing in this policy limits any non-waivable rights you may have under applicable US federal or state consumer-protection law. If a charge was made in error or a payment problem occurs, contact us and we'll work with you in good faith to resolve it.

Questions about billing or refunds? For payment and invoice questions handled by our merchant of record, visit paddle.net. For anything else, email billing@fasttender.us.